Privacy Policy of Maple Crest Chairworks

Effective Date: June 26, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Crest Chairworks collects, uses, discloses, stores, and protects personal information in the course of operating its chair business in Canada. It applies to personal information collected through our website, by email, by telephone, in person, and through any other means by which you interact with us.

Maple Crest Chairworks is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Business Address: 2140 Maple Street, Improve, ON K1A 0B1, Canada
Email: [email protected]
Phone: +1 (613) 784-9265

2. Data Collection and Processing

Maple Crest Chairworks may collect the following categories of personal information, depending on how you interact with us:

• Identification and contact information: name, billing address, shipping address, email address, telephone number, and company name if applicable.
• Order and transaction information: products purchased, order history, payment status, delivery details, returns, refunds, and warranty-related information.
• Account and communication information: login details if an account is created, customer service inquiries, feedback, and correspondence.
• Technical and usage information: IP address, browser type, device identifiers, pages visited, time spent on pages, and website interaction data collected through cookies or similar technologies.
• Customization and preference information: chair style preferences, custom specifications, upholstery choices, dimensions, and other product configuration details you provide.
• Payment-related information: limited payment details necessary to process transactions. We generally do not store full payment card information; such information is handled by our payment processors.

We collect personal information directly from you where possible. We may also collect information from third parties where permitted by law, such as payment processors, shipping providers, fraud prevention services, or publicly available sources.

We process personal information by collecting, recording, organizing, storing, using, disclosing, and, where necessary, deleting it.

3. Purpose of Data Processing

Maple Crest Chairworks processes personal information for the following purposes:

• to provide and fulfill orders for chairs and related products;
• to process payments, refunds, and chargebacks;
• to arrange shipping, delivery, installation, and returns;
• to communicate with customers about inquiries, orders, warranties, and support;
• to customize products according to customer specifications;
• to maintain business records and manage our customer relationships;
• to detect, prevent, and investigate fraud, abuse, or security incidents;
• to comply with legal, tax, accounting, and regulatory obligations;
• to improve our website, products, services, and customer experience;
• to send marketing communications where permitted by law and, where required, with your consent;
• to enforce our terms, policies, and contractual rights.

4. Legal Basis for Processing

Under Canadian privacy law, Maple Crest Chairworks collects, uses, and discloses personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with your knowledge and consent.

Depending on the context, our legal basis for processing may include:

• Consent: when you voluntarily provide information or agree to specific uses, such as receiving marketing emails where consent is required.
• Contractual necessity: when processing is needed to fulfill an order, provide customer service, or perform a contract with you.
• Legal obligation: when processing is necessary to comply with applicable laws, regulations, tax requirements, or lawful requests.
• Legitimate business purposes: where permitted by law, including fraud prevention, security, recordkeeping, and service improvement.

Where consent is the basis for processing, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

Maple Crest Chairworks may share personal information with third parties only as necessary and in accordance with applicable law. These third parties may include:

• Payment processors to complete transactions securely;
• Shipping and logistics providers to deliver products and handle returns;
• IT, hosting, and cloud service providers that support our website, email, and data storage;
• Customer support and communication tools used to manage inquiries and service requests;
• Professional advisors such as accountants, auditors, insurers, and legal counsel;
• Government authorities, regulators, or law enforcement where disclosure is required or permitted by law;
• Fraud prevention and security partners to protect our business and customers.

We require third parties to protect personal information in a manner consistent with applicable privacy obligations and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in other countries that may have different privacy laws. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Maple Crest Chairworks takes reasonable steps to ensure that cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards. However, no method of transmission or storage is completely secure.

7. Storage Duration

Maple Crest Chairworks retains personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Retention periods may vary depending on the type of information and the purpose for which it is used. For example:

• order, invoicing, and tax records may be retained for the period required by applicable accounting and tax laws;
• customer service correspondence may be retained for a reasonable period to resolve disputes and improve service;
• marketing preferences are retained until you unsubscribe or withdraw consent, subject to legal requirements;
• technical logs may be retained for security, analytics, and troubleshooting purposes for a limited period.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely destroy it.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by Maple Crest Chairworks:

• Access: request confirmation of whether we hold personal information about you and obtain access to it;
• Rectification: request correction of inaccurate, incomplete, or outdated information;
• Erasure: request deletion of personal information where permitted by law;
• Restriction: request that we limit the processing of your information in certain circumstances;
• Data portability: request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: object to certain uses of your personal information, including some forms of direct marketing where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain products, services, or communications. For example, if you withdraw consent for marketing emails, we will stop sending promotional messages, but we may still send transactional or service-related communications where permitted by law.

To withdraw consent, please contact Maple Crest Chairworks using the contact information below.

10. Right to Complain

If you have concerns about how Maple Crest Chairworks handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator if you believe your privacy rights have been violated.

We will cooperate with any lawful investigation or complaint process and will take appropriate steps to address substantiated concerns.

11. Data Security

Maple Crest Chairworks uses reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include:

• access controls and role-based permissions;
• secure storage and encryption where appropriate;
• firewalls, malware protection, and monitoring tools;
• staff confidentiality obligations and privacy training;
• vendor due diligence and contractual protections;
• procedures for responding to suspected privacy incidents or breaches.

Despite these safeguards, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials and for notifying us promptly of any suspected unauthorized use of your information.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Maple Crest Chairworks
2140 Maple Street, Improve, ON K1A 0B1, Canada
Email: [email protected]
Phone: +1 (613) 784-9265

13. Changes to Privacy Policy

Maple Crest Chairworks may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted on our website with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted indicates your acceptance of the updated policy, to the extent permitted by law.